Contact
Talk to a technician
Phone
The fastest route by some distance. Describe the symptom and we will usually know the likely cause.
Hours
24/7 scheduling · same-day service where possible
Same-day service where the schedule allows; emergencies are best rung through rather than booked.
Book online
Pick a day and a window yourself, without waiting on a line. Tell us the appliance and what it is doing and we confirm the slot.
The call itself takes about two minutes
Most of what we need is what you have already noticed. Which compartment is wrong, what it sounds like, whether anything changed in the kitchen recently — a new water filter, a power cut, a door left ajar overnight.
If you can get to the data plate, read out the model number: on built-in refrigeration it sits inside the door frame or behind the lower grille. That one string tells us the generation of control board, the evaporator layout and which parts are worth carrying to La Jolla for your appointment.
Then what
We give you a window and hold it, or tell you when it moves. On site the panels come off before any number is quoted — the display on this equipment is frequently the last thing to notice a fault, so readings are taken at the component itself.
The repair is quoted as a single figure for parts and labor, agreed by you before work begins. Nothing is added afterwards, and nothing is fitted that you have not approved.
Appliance down in La Jolla?
Tell us the brand and what it is doing — we can usually name the likely repair before we arrive.
What happens on the visit
- You describe the symptom. Brand, model if you have it, and what the appliance is actually doing. Half the time that is enough to know which part is coming on the van.
- We test before we quote. The grille or the rear panel comes off, temperatures are read at the coil rather than off the display, and the component is tested rather than assumed.
- You get the price first. Parts and labor, in one figure, before anything is fitted. It does not move afterwards.
- The repair, usually the same visit. The common failures on this equipment are carried as stock. Anything rarer is ordered as a factory-approved part and fitted on a second, scheduled visit.